Shipping

All orders are insured and shipped through USPS Priority mail. Please allow 2-3 business days for us to process and fulfill your order after the date in which it is placed. Once your order is fulfilled it will take approximately 2-3 business days to be delivered.

At the moment, we are unable to offer international shipping through our website. However, if you live outside of North America and wish to purchase a piece, please contact us directly and we would be happy to calculate international shipping costs for you on an individual basis. 

If you need expedited shipping, contact us directly before placing an order and we can calculate those costs on an individual basis.


Shipping Materials

We ship GREEN! If recycling is important to you, then it’s important to us. All of our packing materials are 100% recyclable. The Kraft paper products we use make for a lovely unpacking experience, and keeps your goods super safe while in transit.


Refunds + Exchanges

If you receive pottery that has been damaged in shipping, please contact us within 24 hours of the delivery date with photos of damaged items. We can then work out a refund/exchange. After 24 hours of the delivery date, damaged goods will not be taken into consideration.

If you receive your pottery and are not 100% happy with them, please contact us within 24 hours of delivery and we will send you instructions on how to ship the items back to us. We will then issue you a full refund once we receive the pieces in “like new” condition. If you do not like your pottery, the return shipping charges are on you.


Made to Order

Most of our dinnerware items are Made to Order. This means that we create those pieces from scratch specifically for your order. Because the ceramic creation process is tedious and sometimes long, please allow 3-4 weeks for us to make those pieces for you. Once they are complete, we will fulfill your order via a "fulfillment email" and then ship them off to you! As always, please feel free to contact us with any questions! 


Products + Care

The maker spends intimate time with each individual piece. Every item is hand thrown and turned on the potter's wheel, with hand dipped glaze application. The nature of our goods allows for slight variances among sets being sold, glaze colors, shapes, and sizes. Not one piece is exactly like the next. This characteristic is looked upon with delight from the artist, being able to give each customer a very special creation just for them.

In caring for your Jars of Dust wares, note that all pieces were designed to be used on a daily basis. Every piece is microwave, dishwasher, and food safe. Some items even lend themselves well to baking, just make sure to let the pottery preheat with the oven.

 

All designs, content, and photography are property of Jars of Dust.